Optimization at every level
At PostNord TPL’s logistics unit Ättekulla 1 in Helsingborg, Region South, Nestle Nespresso Nordic is one of the largest customers. The deliveries arrive by train from Switzerland, which are unloaded directly into the logistics facility. Jasmine Skiöld, Logistics Developer at PostNord TPL in Region South, shares more about the many sustainable solutions that TPL and Nestle Nespresso Nordic have developed together.
It was just over a year ago that Jasmine Skiöld started as a logistics developer at PostNord TPL in Region South. Since then, she has been part of the team working closely with Nespresso, one of the region’s largest customers.
– The collaboration we have with Nespresso is built on a clear structure, close dialogue, regular follow-ups, and a continuous improvement process. We have an action log and work strategically in everything we do. Everyone is equally involved — the customer, us in logistics development, but also production, IT, the Warehouse Manager and the Head of Operations, says Jasmine.
Sette Leth Brygger, 3PL Relations Manager at Nespresso Operation Nordic, describes the strategic and tactical work with TPL as crucial for creating the best possible experience for the end customer.
– We have a close and transparent collaboration with PostNord TPL, where sustainability and flow optimization are always in focus. A continuous dialogue about improvements and updates in production is crucial for us to deliver at the highest level, explains Sette.
For handling coffee capsules, an automation solution called “pick by light” has been installed. Accessories are in the section called “supermarket,” and the layout is designed for the most efficient flow possible. For more than a year now, they order preparation is completely “paperless,” with digital packing slips and necessary information on screens instead of printed paper.
– Currently, we handle Nestle Nespresso Nordic’s products, both their B2C and boutique orders for Swedish and Danish customers, but we clearly see potential to expand the collaboration further in the future.
With a customer who is present and involved throughout the process, improvements can be implemented and developed quickly, Jasmine says, highlighting several sustainable solutions that TPL has developed together with the customer.
– We are always working on optimizing the flow, and one example is an update we made together with the IT department in our WMS system. Together with the customer, we wanted to reduce air in the packages and help the pickers choose the correct box size from the start to save both time and the environment. Now, the exact volume and recommended box size are calculated, which is good from a sustainability perspective but also for the customer experience.
It is clear that the sustainability perspective permeates the entire collaboration. Environment and employees but also society are the focus of PostNord TPL's sustainability work. Something that Jasmine also lifts.
– We handle all Danish and Swedish returns for Nestle Nespresso Nordic, where Samhall helps us with sorting coffee for recycling, in line with our sustainability work. A task that requires special routines, and it’s really fun to do this work together with Samhall — especially from a societal perspective.
As an additional service, PostNord TPL also assists in ensuring that all Nespresso machines arriving from the factory and going to the customer are packed with a sample kit. Continuously, it is ensured that all items are strategically placed based on factors such as frequency, for a frictionless and efficient logistics flow.
– The most enjoyable part of logistics development is being able to influence and also develop tools to optimize the logistics flow! We are continuously following up on which items have been picked the most during certain periods and rank that in relation to our other statistics. It’s all about continuous improvement!
