Efficient returns management ensures an efficient logistics flow
Returns should be fast, cost-effective and sustainable. As an end-to-end 3PL provider, PostNord TPL is proud of its 25 years of experience in returns management for e-commerce and omni-channels. With 24 Nordic warehouses close to our shippers, we can offer cost-effective and resource-efficient solutions that guarantee your returns are handled quickly, efficiently, and locally. A partnership with TPL will increase your competitiveness and ensure that you remain the natural choice for your own customers.
Quick receiving
A prerequisite for smart returns management is efficient handling. Returns should never be sent long distances for processing and then sent back again. At PostNord TPL we act responsibly and handle returns locally and efficiently. Local return hubs reduce lead times and enable items to be processed quickly. Our data-driven processes and digital tools ensure that customers receive their refunds rapidly and returned items are quickly restocked.
Quickly returned to the shelves
Returned items should be prepared for resale quickly. Quality control determines the next step in the returns process. If necessary, PostNord TPL cleans, refurbishes and repackages items to ensure that they are as good as new. In the returns hub, returned items become immediately re-sellable and ready to be distributed to new customers. If an item is not in a re-sellable condition, we find sustainable alternatives.
The Control Tower – our customer portal
Our customized, cloud-based Control Tower service shows the status of the logistics chain in real time and allows you to monitor our returns operation and view reports.
Returns management with Stadium
Returns management is becoming an increasingly relevant factor in a booming e-commerce industry. But how exactly do we process returns? In this video clip, our client Stadium explains how PostNord TPL’s digital returns process operates and how we have managed to cut the returns processing time by half.
Efficient returns management – sustainable and locally operated
Sustainability characterizes every aspect of PostNord TPL’s returns management. We are committed to shaping the future of logistics by investing in sustainable solutions and efficient returns management. We minimize unnecessary vehicle emissions, optimize our processes and maximize our recycling for the lowest possible environmental impact. Refurbishing and restocking returned items, reusing consumables and recycling unsellable products are other examples of our commitment to sustainability. PostNord TPL also ensures that returns management and processing is locally operated. A partnership with PostNord TPL is a partnership of sustainability.
Here are some of our other services
Logistics
At our warehouses, we offer efficient storage and handling solutions for every type of flow – from e-commerce, retail and returns to city fulfillment and cross-docking.
The Control Tower – our customer portal
Our customized, cloud-based Control Tower service shows the status of the logistics chain in real time and allows you to monitor our returns operation and view reports.
Value-Added Services
Our value-added services increase efficiency, improve the customer experience and minimize total costs. We offer VAS tailored to your specific industry and your company’s individual needs.